Terms and Conditions
Last updated: 3 October 2026
These terms govern the relationship between Kubo Loko and anyone who hires the services described on this site (websites, packages, extras and aerial content). They don't apply to simply browsing the site or using the free site-analysis tool, which is available without any contract.
Who provides this service
The services described on this site are provided by Kubo Loko, a creative agency based in Portugal and run independently by Miguel Barras. Our full tax identification and business registration details always appear on the proposal or invoice sent to anyone who hires our services, and can be requested directly from us before any agreement is closed, at geral@kuboloko.pt.
Services and packages
The packages, extras and prices shown on the site are a starting point and may be updated at any time. What applies to each project is always the scope, price and timeline in the specific proposal accepted by the client, not the version of the site at any given moment.
Quotes and hiring
The initial quote is free and non-binding. A project is only considered hired once the client explicitly accepts a proposal (in writing, by email or WhatsApp, or by signature), with the scope, price and timeline defined.
Pricing and payment
For the Launch, Boost and Dominate packages, the setup fee is paid in two phases: 50% at the start of the project, to reserve schedule and begin the work, and 50% before the website is published. The monthly fee starts on the website launch date and is billed in advance, unless a different agreement is made in the proposal. Continued non-payment may lead to monthly services being suspended, after prior notice to the client.
Timelines
Timelines communicated in a proposal are good-faith estimates. The estimated timeline only starts after Kubo Loko receives the initial payment, the approved briefing and the materials, content, access and information needed. If the client delays materials, replies, approvals, access or payments, the delivery date may be adjusted.
Revisions
Each package includes a limited number of revision rounds: Launch includes 2 rounds, Boost includes 3 rounds and Dominate includes 4 rounds. A revision round is a single, consolidated list of changes sent by the client after receiving a version for approval. Changes outside the briefing, changes of direction after approvals, or additional requests after the included rounds may be quoted separately.
Monthly services
The Launch package includes up to 30 minutes per month for small changes, accumulable up to a maximum of 60 minutes over two consecutive months. The Boost package includes one priority monthly improvement of up to 60 minutes. The Dominate package includes one strategic monthly improvement of up to 2 hours. Work outside the approved scope is assessed and quoted separately.
Client obligations
The client agrees to provide the content, copy, images and access (for example to the domain, DNS or social media) needed for the project, to ensure they hold the necessary rights over what they provide, and to review and approve deliverables within a reasonable time.
Intellectual property
Once paid in full, the client owns the final design and content of the site delivered for the project. Kubo Loko keeps the right to showcase the completed work in its own portfolio, website and social media, unless otherwise agreed in writing. Tools, templates, reusable code and know-how belonging to Kubo Loko, used to produce the work, remain Kubo Loko's property.
No guaranteed results
Services such as SEO, social media management, Google Ads or digital marketing don't guarantee specific Google rankings, follower counts, sales or return on investment. Results depend on factors outside our control, such as competition, changes to third-party algorithms, the market or the client's own decisions.
Third-party services
Delivering our services may depend on third-party platforms (for example hosting, WhatsApp, Google, email tools). Kubo Loko doesn't control or guarantee the continuous availability of those services, and isn't responsible for failures caused by them.
Limitation of liability
Kubo Loko isn't liable for indirect losses or loss of profit, nor for damage resulting from content provided by the client or the unavailability of third-party services. Where applicable, our liability is limited to the amount actually paid for the service in question in the 12 months prior to the event that caused it.
Cancellation and termination
Monthly services have no minimum term, unless expressly stated in a proposal. Cancellation requires written notice of at least 30 days. Monthly fees already paid are non-refundable and services remain active until the end of the paid period, unless suspended for non-payment or breach. If the client cancels before launch, the initial payment is non-refundable, as it corresponds to schedule reservation, strategy, design and work already started. Additional work completed may be charged proportionally to the phase actually carried out. This rule applies without prejudice to client rights that the law does not allow to be excluded. On ending a service, the client can request a copy of the site or delivered content within a reasonable time. Continued non-payment may lead to the site being suspended or taken down.
Confidentiality
Business information shared by the client during a project is treated as confidential and isn't disclosed to third parties, except where legally required or expressly authorised by the client.
Data protection
How personal data is handled is described in our Privacy Policy.
Force majeure
Kubo Loko isn't responsible for delays or failures caused by circumstances beyond its reasonable control.
Changes to these terms
We may update these terms at any time; the version that applies to a specific project is the one in force on the date the corresponding proposal was accepted.
Governing law and disputes
These terms are governed by Portuguese law. In case of disagreement, we always aim to resolve the matter directly first; if court proceedings become necessary, the courts of Lisbon have jurisdiction. Consumer clients can also turn to Portugal's Electronic Complaints Book and consumer alternative dispute resolution bodies.
Contact
Any question about these terms can be answered at geral@kuboloko.pt or via WhatsApp +351 927 789 544.